1. Before purchasing
Before an order is submitted, the course page or checkout will show the course, format, schedule or scheduling method, total price, taxes and fees, and any course-specific cancellation terms. Customers should review that information carefully.
2. Statutory cancellation rights
Online purchases may carry cancellation rights under Alberta law, including where required information or a copy of the contract is not provided, or where services are not provided within the time required by law. Any statutory right applies regardless of the additional terms below.
3. Customer cancellation
Unless a course listing states more favourable terms:
- Seven or more calendar days before the scheduled start: the customer may cancel for a full refund.
- Between 48 hours and seven days before the scheduled start: the customer may request one reschedule or receive a 75% refund.
- Less than 48 hours before the scheduled start: payments are normally non-refundable, but one reasonable reschedule may be offered at our discretion.
- After a course or session has started: the delivered portion is non-refundable. Any refund for an undelivered portion will depend on the circumstances and applicable law.
4. Rescheduling
Requests must be sent as soon as possible. A rescheduled session is subject to instructor availability. Repeated rescheduling or a second cancellation may be treated as a late cancellation. We will consider illness, emergency, severe weather, accessibility needs, and other exceptional circumstances fairly.
5. Late arrival and missed sessions
A learner who arrives late may receive only the remaining scheduled time. A missed session without notice is normally non-refundable. If technical trouble prevents an online session, the learner should contact us promptly. We will assess whether the problem arose from our service or the learner’s connection and offer a fair solution.
6. Cancellation or material change by Kiaan
If we cancel a course or cannot deliver it as agreed, the customer may choose a full refund for the affected undelivered service or an available replacement date. If we make a material change to the format, date, or content and the customer reasonably declines it, we will refund the affected undelivered service.
7. Refund timing and method
Approved refunds will normally be returned to the original payment method. Processing time may depend on the payment provider. We will not charge a refund fee where prohibited by law.
8. How to cancel or request a refund
Email Kiaan9818@gmail.com with the purchaser’s name, course, scheduled date, order or confirmation reference, and the requested outcome. Do not email full payment-card information.